ftp account is logging in successfully but shows failed to retrieve directory

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Enabled passive ports in ftp and when trying to connect user is getting logged in but directory cannot be listed. Also tried disabling iptables but still same issue persist.

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InMotion Hosting Contributor
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If you created the FTP account, you'll need to ensure the root directory is the exact folder - or parent to - the files/folders you'll need to access.

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InMotion Hosting Contributor
  • Answer
  • Answered

If you created the FTP account, you'll need to ensure the root directory is the exact folder - or parent to - the files/folders you'll need to access.