+4
Answered

Biz 254 has been down for the Entire week. No Website, but more importantly. NO Email.

Modelworks 10 months ago in Server / Connectivity updated by Arnel C (Content Marketing Coordinator) 1 week ago 5 4 duplicates

6 days now This is not Acceptable. I never had an outage like this with Host gator, Godaddy or Name Cheap.  Is there a way to get Email Access?  We not only have Web Access, but we have NO Email access too.  We are Dead!!! Any Workarounds?  Anybody have a solution to get email working? 

Duplicates 4

Answered

To supplement what Stormy said about contacting Support and checking the updated server status. Sorry again for any inconvenience.

As always, we actively encourage customers to create and download their own cPanel backups. See our Backup Manager Agreement for more info on our backup policies.

Just to let the community know: These people offer an unmetered service but only backup your account if you have less than 10 GB, otherwise they backup nothing. I had three domains, thousands of emails and our own WP website gone FOR 4 DAYS only to find out that all our data is gone and they take no responsibility at all.

I'm going away this company as soon as I can. I'd suggest you to do the same.

Answered

Hi ChrisW, 

I'm sorry you experienced issues yesterday trying to contact us and access your account. If you're still experiencing the issues, please reach out to our Support Department. You can also check server status here

Kindest regards,

Stormy 

Is there no backup plan in place when a server goes down?  I have clients calling me every 3 minutes.  Over 2 hours so far.  

Hi Pete, 

I'm sorry you're experiencing issues and it's affecting your business. When a server is down, we work as quickly as possible to get it back up. If your specific server is down, our Support Department can restart it for you. 

Kindest regards,

Stormy