How can i create an email account?

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JT S.
  • Answer
  • Answered

Hello and thanks for contacting us. If the domain is not showing in cPanel > Email Accounts, you may need to ensure it is added as a primary or addon domain first.

Mark Beno

Have been having the same problem, and I just signed up for service yesterday afternoon.  Hoping that someone is monitoring this forum.  Basically, just keeps saying "Loading" and spinning when you hit the "Create" button.

JT S.
  • Answer
  • Answered

Hello and thanks for contacting us. If the domain is not showing in cPanel > Email Accounts, you may need to ensure it is added as a primary or addon domain first.

Chris M
  • Answered

We recommend creating an email account in your cPanel. If you have any trouble, feel free to check in our live support team.

johnpaulb-imhs1

Hello,

Thank you for your question. This type of error usually occurs when a necessary folder is deleted, for example: /etc folder.

To fix the problem, you can recreate the missing folders, be sure to set the permissions correctly. Our guide on Changing file permissions includes the common settings:

public_html - 750
Folders - 755
CGI and Perl scripts - 755
.html .php and other Document Types - 644

If you need help recreating the folders, please submit a ticket to Live Tech Support, so they can assist you.

If you have any further questions, feel free to post them below.

Thank you,

-John-Paul

Scott
Hello Wonjae,

The issue was a permissions glitch. Our Tier 2 went in and reset all the permissions to the proper settings. You can now create an email account from within your cpanel.

Best Regards,
Scott M