Please note that restoring a cPanel account wipes out the files currently loaded on that account. Additionally, it is not possible to restore multiple cPanel backups to a shared server account. A shared server account can only hold one cPanel account at a time.

This article will assist you with migrating your website from another hosting company that uses cPanel to InMotion Hosting.

Evaluate your Site

If your previous hosting company uses cPanel, the website migration process will be much easier than if not. InMotion Hosting uses cPanel, and cPanel includes an excellent backup tool that will backup your entire account (including website files, emails, and databases). If you're cPanel account is under 3GB, please continue reading to learn more. If your account is over 3GB in size, you will want to migrate your website following the steps found here:

How to migrate your website FROM another host TO InMotion Hosting

You can find your cPanel account size by logging into your cPanel and looking in the left menu under "Disk Space Usage".

Generate a cPanel Backup

To generate a cPanel backup, follow the steps in this tutorial:
Backup your cPanel

Download your cPanel Backup

After you have generated a backup, download the backup file to your desktop using FTP. For more help with using FTP, please see: Getting Started Guide: FTP

Upload your cPanel Backup to your InMotion Hosting account

Using FTP, upload the cPanel Backup to your InMotion Hosting account. Refer to the FTP Getting Started Guide above for more help with using FTP to upload files.

Request for your cPanel Backup to be restored

After you have uploaded your cPanel Backup, email and request that we restore this backup for you. When you email, include for verification purposes either your original cPanel account password, the current AMP password, or the last four digits of the current credit card that we have on your account.

Test your site

Once we respond and let you know your backup has been restored you will want to test your site to make sure everything is working properly. If you have not yet pointed your domain to our Nameservers, you can test your site through either your Temporary URL or by making a hosts file modification.

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n/a Points
2014-10-26 2:38 am

May I know the typical response times for such migration? I have uploaded the Cpanel backup and would like to know when it would be restored? As the site is a live site, it is important for InMotion to expedite the case, as I have let the customer support know. However, it has been two hours and no response form the InMotion team. Thanks!

10,345 Points
2014-10-27 9:40 am
Hello Jeremy,

Thank you for contacting us. All requests to Live Support are answered in the order received, so it depends how many request they have at that given time.

Also, the size of the files they are restoring can affect the time it takes to complete.

Since this is just the public forum, I recommend contacting Live Support for more account-specific information.

Thank you,

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