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Ask questions, search for answers, and connect with community members from around the globe! Our forums are open 24/7/365, however, our dedicated InMotion Hosting Community Team monitors questions between 9 am - 5 pm ET, Monday - Friday!


We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

+2
Answered

Why is my website so slow to load?

ProfHypno 7 months ago updated by Arnel C (Content Marketing Coordinator) 7 months ago 5

It seems that the website (OurMindsAreAmazing.com) is very slow loading and I'm concerned that I'm losing traffic...and customers!

Can you send along any insight as to why this might be?

Thanks!

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Answered

Transfer domain FROM inmotion hosting

Ol Bill 11 months ago updated by Ronnie H. (Content Marketing Coordinator) 11 months ago 9

Hello,

I want to transfer my domain away from InMotion Hosting to a different hosting service.

I don't see a way to perform this in your AMP info.

So do you do this for me?  Or can you send me a link where I can fill this in myself?

I'll be awaiting your reply...

Thanks

Bill

Answer
Alyssa K 3 weeks ago

Hello cobblestone, 

Thank you for your question regarding Technical Support. Unfortunately, due to the ongoing COVID-19 pandemic, our staff have been experiencing a higher than normal volume of support requests. I can assure you that they are working as quickly as possible to provide a resolution to your issue. If you have not already, I recommend submitting a ticket by emailing support@inmotionhosting.com with a brief description of your issue. 

Best Regards, 

Alyssa K. 

+1
Answered

Are servers down for everyone?

Beginnings 5 months ago updated by Alyssa K 5 months ago 1

All of our websites just went down. Anyone else experiencing site issues?

Answer
Alyssa K 5 months ago

Hello Beginnings, 

Thank you for your question regarding server connectivity. It is possible that your account is housed on a server that is currently undergoing unplanned maintainance. I recommend keeping an eye on the following status page for updates:

https://status.inmotionhosting.com/

If you are not on one of the affected servers, I recommend contacting our Technical Support team to troubleshoot your connectivity issue:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards,

Alyssa K.

+1
Answered

Both of my sites have JETPACK For the last week they have been down and up alot. WHat is going on>

ddr 5 months ago updated by Ronnie H. (Content Marketing Coordinator) 5 months ago 1

Both of my sites have JETPACK For the last week they have been down and up alot. WHat is going on>

Answer

Hi DDR! This could be a few things: the server itself could have been restarted for maintenance, but it's also possible that the account is low enough on memory that the attempts to connect to the site are not going through. Check your website traffic to see if this may be the case!

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Answered

Why did my VPS rebooted by itself?

justjcs 6 months ago updated by JT S. (Technical Writer) 6 months ago 1

The commands last reboot and uptime show that it rebooted 1 day ago.

Apache server was shutdown in the process.

Why did this reboot happened? Should I expect this reboots to keep happening?

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Answered

Not recieving purchase order

goatman3 6 months ago updated by Arnel C (Content Marketing Coordinator) 6 months ago 2

I have paid for service but I have not received a email in either my regular inbox or spam. I would like to start using my server ASAP.

+1
Answered

Is there a way to automatically delete bounced emails?

roger 8 months ago updated by JT S. (Technical Writer) 8 months ago 1

I have about 1400 email addresses left that are not subscribers and some of them bounce every time. can I set up an automatic delete system for bouncing?

-1
Under review

preview and save draft buttons

elizabeth.mccolloch 8 months ago updated by JT S. (Technical Writer) 8 months ago 1

I can't find where to save draft or preview before publishing. There are no such buttons where they are supposed to be. I'm new here and stuck already! Please help. :) Thank you!

Answer

Hello and thanks for contacting us. Please see step 3, comment 3, on our How to Build a Page in WordPress article. It's in the upper-right corner.

Answer

Please make sure that Spam Assassin/Spam Filtering is enabled on your account. Otherwise, the spam messages will be forwarded along with all of the other emails. Also, it's possible that you have spam filtering set up, but the destination address has started to classify all or most forwarded email as spam. I'd start by making the spam filtering on the originating email as strong as reasonably possible and taking it from there.