Email: Getting Started Guide

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When you sign up for your web hosting package with InMotion Hosting you gained the ability to create email addresses. If your domain is “example.com” you could have many different email accounts such as “[email protected]“, “[email protected]“, and many more. Anytime you want to create a new email address you can do so in cPanel. Read below for a quick guide on getting started with email.

NOTE: If you are coming to us from a host that uses cPanel, any email accounts and email messages on your previous server can be brought over with a full cPanel backup site transfer. If you are migrating from a previous host who doesn’t use cPanel, we have an easy to follow guide for migrating your emails.

Getting Started: Creating Email Accounts
How to Access Your Email Account
Configuring a Desktop Email Client
Accessing your Email via Webmail
Configuring your Mobile Device
Troubleshooting Email Problems
Other Options Available for use with your Email Account
Spam Protection

Table of Contents

Getting Started: Creating Email Accounts

The very first step required for using the email service on your server with InMotion Hosting is to create the email account in your cPanel. For further assistance on how to do this, please visit our article on How to create an email account. Once you have set up your email account in your cPanel, you can begin to use your email. The next sections will guide you on how to access your email.

How to Access Your Email Account

Before you begin to set up your email client, you must first decide how you would like to access your email. You can use many different programs to check your email. You can use a Desktop Program like Outlook, Mac Mail, or Thunderbird. You can use the browser-based programs Horde or Round Cube to check from any location using your web browser.

Configuring a Desktop Email Client

Common email clients that most users are familiar with include Microsoft Outlook and Mac Mail. You can use any program you want as long as is it can connect to our servers. Below are links to our tutorials for setting up email clients.

Basic Email Settings

You will need the settings to configure your email client. While each client is different in its layout and verbiage, there is still a basic set of information that the email client will need. Below is how to get your email settings.

SSL email settings

Below is an example of the recommended Secure settings. The SSL (Secure Sockets Layer) protocol is for connecting to your server securely to prevent network “snoopers” from seeing your data over the network connection. The “secure##” will need the “##” changed to your server number. To find your server number, see your AMP technical details.

Incoming Server: secure##.inmotionhosting.com
Outgoing Server: secure##.inmotionhosting.com
Username: Your full e-mail address
Password: Your e-mail account password
Incoming Port: POP3 995 or IMAP 993
Outgoing Mail server (SMTP) Port: 465
SSL: YES
SMTP Authentication Required
Secure Authentication or SPA needs to be turned off

Please note that the exact server name and settings can vary from one server type to another, so be sure to check your email settings in cPanel and confirm exactly what you need.

Accessing your Email via Webmail

Webmail allows you to check your email from within your browser, such as Chrome, Mozilla Firefox, or Safari. To learn how to log into your webmail, please see our tutorial on how to log into webmail. A big advantage of using Webmail is that you do not need to configure any settings. You can simply log into webmail and begin using it. Another advantage is that your information is stored on the server so it can be accessed from any computer you’re logging in from.

Configuring your Mobile Device

You can also configure your mobile phone or other mobile devices to connect to your email. Below are links to tutorials for setting up email on some common phones and devices.

Troubleshooting Email Problems

If you find yourself having an issue with either sending or receiving email after you have set up your email client, please see the following articles for additional troubleshooting steps:

Other Options Available for use with your Email Account

You can also forward emails, set up autoresponders, and more for your email accounts.

Spam Protection

Below are links to tutorials on how you can control and stop spam.

If for whatever reason you cannot send using your email through your email client, please see our article on Problems Sending Mail – Receiving is Fine.

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