The following tutorial will demonstrate how to setup a mail account in the Apple Mail client (also known as Mac Mail). This tutorial is using the Mavericks OS (OSX 10.9.2). The specific Apple Mail version involved in this tutorial is version 7.2. These steps will still apply to the Apple Mail client through OSX El Capitan (10.11.3) and Apple Mail client version 9.2. If you are using an InMotion Hosting account, you can set up email accounts through the cPanel. Mac Mail allows you to access these email accounts and manage your emails.
If you are unsure what your email settings are, you can find them with our Email Configuration tool.
Setting up an Email Account with Apple Mail
There are a few different ways to open a new account:
You can also click on Accounts and then you will see a window labeled Internet Accounts with a list of email account types listed at the right starting with iCloud. Scroll to the bottom of that list and then select Add Other Account. If you’re not using a mouse, but you have a trackpad, you can scroll up or down the list by placing the mouse pointer over the list, then use two fingers simultaneously and stroke the pad either up or down.
In the same Internet Accounts screen, you can click on any existing account in the left-hand column, then click on the plus sign in the bottom left hand corner to make the list appear for the account types at right. Scroll down, and click on Add Other Account to start the account addition process.
Depending on the method you used above, you will see one of two screens to add an email account:
If you selected Add Account from the Mail menu list, then click on Add Other Mail Account, then the click on Continue.
You will see a window labeled Add a Mail Account that allows you to add the full name, email address and password for the account you’re setting up. Fill in the fields then click on CREATE to continue. Apple Mail will then attempt to auto-create the account. If it cannot create the account automatically, then you will see a message appear stating “Account must be manually configured.” Click on Next in order to get to the next step.
In the Incoming Mail Server info window, select the account protocol that you wish to use: IMAP or POP.
- Click in the Mail Server field and type in the setting for your mail server. If you need help with this field, please review the tutorial on finding your email settings.
- Fill in your User Name and your Password for the email account. This was set when you created the email account in cPanel. The User Name must be an email address. For example: firstname.lastname@example.org. You can also find documentation on changing your email password if you have forgotten it or if it needs to be updated.
- Click on Next. Apple Mail will try to verify the password before continuing. If it is unable to verify the password, then it will give you a message: “Additional account information required”. Once the password is verified, it will jump to the next screen.
The Incoming Mail Server Info screen starts off with the Path Prefix. As per the screenshot, set this to “INBOX”. Port settings depend upon the protocol you have chosen. The Authentication password is the same as the email account password. Click Next to continue.
You may or may not see a Verify Certificate window. It depends on whether you have approved the certificate in the past. As per the screenshot at right, it will state the following: The identity of “mail.example.com” cannot be verified. Click on Connect to verify the certificate. This prompt will only appear if you have not approved the certificate to connect with the server in the past or if it was updated. See Problems with Verifying the Server below.
You will next see the Outgoing Mail Server Info screen. The SMTP server settings are the same as the Outgoing Server settings that can be found in the How to find your email settings article. The User Name is the same as the user name in the Incoming server section name – it is the email account name in full. For example: email@example.com. The next field is for the password of the email account. Type it in, then click on Create to proceed.
This screen will show the Port, SSL and Authentication options for the Outgoing mail server. The port number for the Outgoing mail server is either 25, 587 (non-SSL), or 465 (SSL). The following table summarizes the settings:
Port setting Description AUTO Lets the computer choose the port to be used. Not recommended as the computer may sometimes “hunt” for the port. 25 This is the default outgoing port, but may be blocked by the internet provider for spam prevention. 587 This is the recommended outgoing port. 465 This is the port used for SSL settings. You will need to click on the checkbox where it says “Use SSL”.
The Authentication drop down menu displays five different options, but you will need to select Password in the menu. Click the button labeled Create in order to proceed.
Problems with Verifying the Identity of the Server during Setup
If you’re trying to connect using the Secure SSL settings and you have NOT purchased an SSL certificate specifically for your mail server, then you are using the self-signed certificate normally assigned to shared, VPS or dedicated server accounts. Please see the process for trusting certificates when using the Apple mail client. Note if you don’t use SSL settings then this step should not be necessary.
If you continually see the Approve Certificate window appear, make sure that the certificate matches the entry that you used for the incoming mail server (above). If it does not match, then click on Cancel or Show certificate. The Show certificate option will allow you to see the details of the certificate. Make sure that it matches the server you’re trying to connect to. If it does not, and you’re confused about this detail, then contact the technical support department so that they can review the information and make sure it’s correct.
Troubleshooting the email server connection
At this point the Apple Mail client will connect and load up the mail that is in the account. You will see the new mail account appear under the Inbox icon. If you continue to have problems with the account creation, first try changing the settings to use the SSL settings as indicated in the email settings article. If the problem persists after trying those settings, then please contact our live technical support team via phone/chat/email for immediate assistance.