Pointing Email To an External IP Address

Sometimes, when moving sites from one server to another or working across multiple platforms, you will need to point your domain’s MX Record to a different IP address. Here is an easily reversible way to do so without affecting the rest of your site’s DNS entries. Point the MX Record Remember Mail Routing While this Read More >

How to Add an Email Signature

If you’ve ever received an email from someone, you’ve seen an email signature. It’s the last lines of text at the end of a message reminding you of the sender and includes their contact information, maybe a fun quote, and a website link.  It’s common practice in the digital space and most users expect to Read More >

How to Write and Send Email

If you’re new to the web and are trying to launch and/or build a web presence, mastering email should be at the top of your task list. Email is a major communication method for online users and is usually the top communication vehicle for customers trying to get in touch with you.  Email not only Read More >

Invalid HELO Name (Email Authentication)

SMTP authentication is required for all outgoing email on our servers. Customers using an email client such as Thunderbird, Outlook or Mac Mail may be affected if they do not have the authentication properly set for the outgoing server. If you are receiving “550 Access denied – Invalid HELO name” (or a similar error message) Read More >

Office 365 DNS Setup Guide

In this article we will outline how you can obtain and configure the DNS records used for connecting your cPanel account to your Office 365 service. As the DNS records used for this are account-specific they will need to be obtained from your Office 365 account. Integrate Office 365 with your Shared Hosting account to Read More >