How To Fix The “Ticket ID Not Found” Error In WHMCS Updated on August 16, 2021 by Christopher Maiorana 0 Minutes, 36 Seconds to Read Testing out your ticketing system in WHMCS? Usually the problem goes like this: I’ve just set up email in WHMCS and not seeing the message come through as a ticket request. WHMCS has an email import log where you can view errors. Ticket ID Not Found Error If you have any problems, you should view the Utilities > Logs > Ticket Mail Import Log for any specific errors. Here you might see the error: “Ticket ID Not Found.” This error indicates that you sent a message using your admin email account. Admin accounts are expected to only reply to tickets. Try sending an email from a different email address, as one of your customers would, and your message should appear as normal. Share this Article CM Christopher Maiorana Content Writer II Christopher Maiorana joined the InMotion community team in 2015 and regularly dispenses tips and tricks in the Support Center, Community Q&A, and the InMotion Hosting Blog. More Articles by Christopher Related Articles How to Configure cPanel in WHM How to Connect WHMCS to your eNom Reseller Account Getting your WHMCS License Key Resetting the cPanel Password in WHM How to Login to your Reseller WHM Using WHM to See Disk Usage How to Install WHMCS With Softaculous How to Delete a cPanel in WHM Server load monitoring How to Change your root Password in WHM
