InMotion Hosting Support Center

Disabled SSH access Shell access is not enabled on your accountShell access is enabled by default on our Shared Hosting Accounts, VPS and Dedicated servers. When you try to SSH into your server and you get the following error: (Also, see image to the right.)

Shell access is not enabled on your account!
If you need shell access please contact support.

Your server may have SSH disabled by mistake. This can be fixed easily through your WHM. The following tutorial will explain how to enable shell access on your server through the WHM.

Enabling SSH through the WHM

  1. Log into WHM.
  2. Account Functions in WHMGo to Account Functions.
  3. Modify the Account in WHMSelect Modify Account.
  4. Click Modify the AccountSelect the account to change and click Modify.
  5. Shell Access checkbox in WHMScroll down to the bottom of the page where it shows Shell Access check box. Click the checkbox.

    Save the changes.

  6. Proceed with enabling SSHTo make SSH available for all the accounts, Select the Update package radio button to apply the SHell Access change across all your cPanel accounts that are on the same package.

    Click Proceed.

    Now you can access the server using shellNow try accessing your server using SSH. You should have a login screen like the snapshot to the right.

Interested in information about hosting that supports SSH access? Learn more about SSH Hosting.

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