Thoughts on “What is & how to use WHMCS

    • The WHMCS provided with all of our reseller plans is unlimited. I’d advise contacting one of our sales representatives for more information.

  • Which WHMCS package comes with your reseller accounts? I notice they range from 250 clients to unlimited.

    • Our reseller package is the base level package, but our customers do have the option of upgrading their package with WHMCS.

  • I have installed WHMCS in its own directory (mydomain.com/whmcs) and now I want to move it to the root (mydomain.com). What do I need to do to achieve this?

    • We do not currently have any documentation on how to do that. I did find a video on YouTube that you may be able to follow. It is quite old. however so I cannot say whether it will work for your specific version.

  • Hi,

    For the domains registered directly with InMotionHosting through AMP ,, is it able to add a registrar for them to be managed with WHMCS ?

    Thanks

     

    • Hello Rami,

      I’m not quite understanding what you mean. Any domain registered through us is with Melbourne IT as a registrar. Our reseller account holders are resellers for Enom. Those are the two registrars we deal with. What were you specifically trying to accomplish?

      Kindest Regards,
      Scott M

  • I’m getting exactly same error

    I’ve only WHMCS and WordPress installed

    Please advice

    (what should be the IP Address ?)

    • Hello Rami,

      Thank you for contacting us. Here is a link to a similar post in the official WHMCS Support forums. They discuss possible solutions to the issue, that may help troubleshoot.

      Thank you,
      John-Paul

  • getting the same error as Miguel above:

    Fatal error: Call to a member function getUpgradeProductIds() on a non-object in /home/blackd34/public_html/admin/configproducts.php on line 0

    • Hello Bahram,

      Please check to see if you have any of the ResellerClub Hosting modules installed, if so please disable them as there seems to be a problem between them and the core WHMCS installation that is producing this error.

      Best Regards,
      TJ Edens

  • Hello TJ,
    I wish I would have posted here before contacting support! I worked with them for a few days on this and it was even escalated, with no resolution. I was basically told to contact WHMCS, which I could not since in order to contact support, you need to have purchased a license directly from them and my license was issued by InMotion. I wont go into much detail here, but you can look at my support tickets and see for yourself.

    I appreciate you looking into this so quickly and willingness to test this for yourself!

    Miguel

    • Hello Andre,

      Are you sure the username you are putting in has WHM reseller access? The error is stating that the user you are putting in does not have WHM access at all.

      Best Regards,
      TJ Edens

  • I agree completely… This was one of the main reasons for selecting InMotion and I have been unable to use the software.

    InMotion Support was unable to resolve my issue and recommended I contact WHMCS directly. This is not possible, since I am a customer of InMotion and not WHMCS, so I cannot even create an account to request support. Either way, I do not have access to these server settings, so there is nothing I can do to resolve this myself. It would be pointless to contact WHMCS support.

    • Hello Joseph,

      Can you provide the url to your WHMCS installation so we may take a look into it? I use WHMCS on our servers and I have never seen this error so I am intrigued and would like to try and solve the problem.

      Best Regards,
      TJ Edens

    • Hello Miguel,

      I apologize for the responses you received. I installed WHMCS on your account in the test folder and it did load up for me with no errors and was wondering how I could replicate the PHP error.

      Best Regards,
      TJ Edens

  • I also having this problem as well, I’ve been suspecting might be the MySQL Strict Mode Causing the issue, however InMotion Team insist not to disabled it for me, even when WHMCS requirement is to have it disabled.

     

    I found it quite ridiculous when offering WHMCS as a main features for reseller, but providing a non working one for us.

  • Hello,

    I just installed WHMCS and when saving changes, I either get a blank page or a connection was reset message on the web-browser. I enabled reporting for the blank pages and this is what appears.

    Fatal error: Call to a member function getUpgradeProductIds() on a non-object in /home/mrandm8/public_html/admin/configproducts.php on line 0

    That particular error shows up when trying to add a product and clicking on continue (configproducts.php).

    I’ve been reading on WHMCS support and it appears that it may be due to an older version of IonCube being used on the web server.

    Please advise and thanks.

    Miguel

    • Hello Miguel,

      You will want to contact our Live Support to evaluate your server’s setting and see if they can assist you with your specific account.

      Kindest Regards,
      Scott M

    • Hello Saqib,

      Are you having issues logging into your WHMCS admin app on your android phone? We need a little bit more information about the current problem.

      Best Regards,
      TJ Edens

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