how can i view submitted support tickets?

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progre
  • Answered
I have submitted some support tickets, 2 days ago and i need to check if i had any replies, but i cannot find where i can view already submitted tickets in my amp panel.
Any help will be great.
thanks
Replies 4
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soloyo
Three years since this post and still there is no support ticket system. Now I'm waiting for a response to a support ticket and realise it may never come and I have no way of knowing if it even got seen by someone. If I had known this earlier, I wouldn't have moved my website to InMotion.
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Arn
Hello DavidEM,

Sorry for your long wait on simply getting a ticket status. Yes, the system for providing a status on tickets is still a work in progress. At present any ticket issue is addressed through email. If you look at the last reply to a ticket, that would be the current status of the ticket. Any update to the status would be sent through a reply to that email. We do understand the dissatisfaction with this system. If you wish to express your disappointment, then it's best by sending feedback to our managers: [email protected]

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
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Tim S.
So currently there's not a system in place to view your open tickets in AMP. We're working on a solution and when we have more information we'll make it available. Any replies to tickets will be sent to the email the ticket was generated on.
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JacobIMH
Hello progre, You can check on the status of tickets by either starting a live chat with our support department, or giving us a call at 888-321-HOST (4678). Please let us know if you had any other questions at all. - Jacob