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Answered

how can i view submitted support tickets?

progre 6 years ago in Website 0
I have submitted some support tickets, 2 days ago and i need to check if i had any replies, but i cannot find where i can view already submitted tickets in my amp panel.
Any help will be great.
thanks
Three years since this post and still there is no support ticket system. Now I'm waiting for a response to a support ticket and realise it may never come and I have no way of knowing if it even got seen by someone. If I had known this earlier, I wouldn't have moved my website to InMotion.
Hello DavidEM,

Sorry for your long wait on simply getting a ticket status. Yes, the system for providing a status on tickets is still a work in progress. At present any ticket issue is addressed through email. If you look at the last reply to a ticket, that would be the current status of the ticket. Any update to the status would be sent through a reply to that email. We do understand the dissatisfaction with this system. If you wish to express your disappointment, then it's best by sending feedback to our managers: manager_feedback@inmotion.net.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
So currently there's not a system in place to view your open tickets in AMP. We're working on a solution and when we have more information we'll make it available. Any replies to tickets will be sent to the email the ticket was generated on.
Hello progre, You can check on the status of tickets by either starting a live chat with our support department, or giving us a call at 888-321-HOST (4678). Please let us know if you had any other questions at all. - Jacob