Cannot login to FTP server

  • Answered
Hi support, I am trying to login to my FTP account using Cyberduck but it replied 530 Login authentication failed. I used the Cyberduck configuration file, as well as reset the password just to make sure but it is not working still. At the moment, my DNS of FTP is pointing to Is this correct? If so, what will the problem be? Thank you.
Hello, Thank you for your question. The IP you provided ( is owned by Godaddy, so if you are trying to publish to InMotion servers it is incorrect. To connect to InMotion Hosting, you can use your domain name if it is pointed to us already, or your Shared IP address. The error 530 Login authentication failed error usually means your username, or password is incorrect. I recommend confirming they are accurate, which is covered in our FTP guide here. If you have any further questions, feel free to post them below. Thank you, -John-Paul