2 versions with Concrete5 update

  • Answered
In early March I began to create our website using Concrete 5. Several weeks later I installed the update. For some reason installing the update gave me a second installation which I then began working on. Tuesday, upon finishing my work I created a backup/restore and checked it to make sure all the changes were there - they were. I then decided that it made no sense to have two versions of the website so I uninstalled the first. When the warning came that I would be deleting the data base I assumed that would be ok since I had made the backup. It was not :-(. So, now that I have to recreate the entire website, I want to make sure that this does not happen again. My main question is...why was a second installation created when I installed the upgrade and why was it attached to the original installation instead of connecting to the data base itself? Would love to be enlightened, thanks.
Hello, thanks for your question and sorry for the issues. I see on your account that the current Concrete5 version is installed in Softaculous. It states the installation date as (March 25th, 2014), so just so we're on the same page here, was this the original install you did of Concrete5 and then you upgraded using Softaculous itself, or using the Concrete5 dashboard? Or did you install a copy of Concrete5 using softaculous, and then instead of updating it from the dashboard or Softaculous, you just installed the latest version on top of the current install? I'm not sure why you would have ended up with 2 separate Concrete5 sites if you were just upgrading it. I also noticed when going into your Softaculous installer it states:

Hmm ... it looks like the actual version of the installation is and not

If you can please explain to us how you went about attempting to upgrade Concrete5 we might be able to figure out why these issues happened. You said you made a backup in the process before upgrading, did you retain that backup of your database? Please let us know if you had any other questions at all! - Jacob