I can not log into victor valley 411 website

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I created a face book account and a new yahoo account which I received a temporary password from victor valley 411 via email to my new yahoo account. victor valley 411 froze me out, even after sending me a email with my new password and user name information.
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johnpaulb-imhs1

Hello MikeDiciolla,

Thank you for contacting us today. We are happy to help you with any questions related to web hosting, but I am not sure how I can assist you with your problem.

Please provide more detailed information, if you still need assistance.

If you have any further questions, feel free to post them below.

Thank you,

-John-Paul