where are my domains?

  • Answered
I paid yahoo for three domains www.telltem.com; www.telltem.org; www.telltem.net and paid for a 3 year hosting plan for www.telltem.com. I then realised that yahoo was not suitable for hosting and changed to inmotion hosting. However I specifically instructed yahoo to retain my domains. I also got three respective emails from Melbounre IT which were timed out and the links given did not work. Now I understand that my webdeveloper cannot work on my website for www.telltem.com because the dns must be redirected. However I have no idea where my domains are and how to do the redirection. Yahoo do no longer answer my emails even though they still hold the 411.86USD I pid for the hosting and the domains. So I cannot get any help or assistance out of yahoo neither can I get my refund. How can I get my website going? Anyone can help to get this sorted out. In principle I prefer to transfer my domains to inmotion hosting as I really do not understand why they should be in Australia when the hosting is in the USA. I look forward to hearing from somebody who can resolve this urgently. Thank you.
Hello expertwanted, Thank you for your question. Yahoo is a reseller for Melbourne IT, which is the actual registrar for the domain name. We actually use Melbourne IT as well, so your domain would simply transfer from Yahoo's reseller account to ours. Unfortunately, in order to transfer the domain to us, you would need to contact Yahoo for the registry key for each domain. Then you can visit the AMP and transfer the domain to us. The advantage to this would be that your domain name information could be managed via the AMP along with your hosting account. As far as DNS changes go, the host that the domain name is pointed to can manage that, not necessarily the registrar/reseller themselves. For example, if you are using Yahoo as your registrar/reseller, but point the domains to our nameservers, then the DNS would be managed through us. I did look at the domains and see that the .com points to Yahoo, the .net and .org both point to ztomy.com. I do not know who that is, unfortunately. Ultimately, you will want to contact Yahoo in order to move your domains to us. At least then you will be able to get a quick response and be able to manage the domain and its DNS via us. Kindest Regards, Scott M