Zone File Missing or Misconfigured

  • Answered
I've been unable to build on my website as the DNS doesn't seem to be be propagating correctly. I confirmed that the DNS is forwarding to InMotion with my registrar NameCheap, and they sent me this message:

Please be informed that your domain is pointed to third party nameservers NS.INMOTIONHOSTING.COM and NS2.INMOTIONHOSTING.COM. However, zone-file is missing or misconfigured on these DNS. Please contact your DNS hosting provider in order to create the necessary host records for the domain name.
And this is the reason why the domain does not resolve and you receive the error message in your browser.

I'm wondering if you could help me create the necessary host records for the domain name


Hello Nash, and thanks for your question. It sounds like you're not using this domain as your primary domain name, as such our server wouldn't know it exists until you tell it so. It also seems you have multiple accounts under the email address this question was asked under, so I'm not sure which account you wanted this domain added to. You can do this yourself by adding an addon domain in cPanel. After you add the domain as an addon domain, it should create the DNS zone file, and that will be propagated out to our name servers within 24 hours. Please let us know if you had any other questions at all. - Jacob