Hello Coulibaly, I do apologize for the account setup issue. I know there have been several attempts to contact you to confirm the account so we can activate it, but the account was eventually cancelled due to inablilty to confirm. I know it can be difficult if you are attempting to confirm from a different country, especially if you are in a different time zone. Please attempt to contact Billing or Confirmations from 9am - 5pm EDT. That is the time that most of the staff is working. If you contact outside that time, you may end up being transferred to the tech support where they can answer some questions, but are not able to see transactions for security purposes, which is what you need at this point. The billing department will be able to help you track the transaction and ensure your money gets back to you. Best Regards, Scott M