How long to do file extraction?

  • Answered
I am a new customer. I backed up my web sites via cpanel on my old host, uploaded the .tar file via ftp to my InMotion server, and sent a request this morning for the file to be extracted. Could you tell me how long this normally takes? Is it a matter of a few hours or several days. I did receive a response to my request about 6 hours ago, but no word since then.

Thank you!
Hello JohnBriggs,
The account setup can take upwards of a several days depending on the size of the compressed file that you have sent to the support team. I don't have a solid ETA on the transfer, but your best bet for an update would be to reply to the ticket that you sent. That information would not be published over the support center questions. Please call into Technical support or reply to your ticket and they can give more information on the status of your account. Apologies for the vagueness of the information.

If you have any further questions, please contact technical support available 24/7.


Arnel C.