Why can't I login to FTP to Publish?

  • Answered
When I click on "Publish" in the Website Builder, I get the following message: The site cannot be published to the specified location.
Cannot publish to the specified host via FTP. Authorization failed.

I've changed my cPanel password and matched it in the publishing settings but I am still getting the above message.
Hello MikeyB, Thank you for your question. Here is a link to a full article here in our support center, that covers Troubleshooting publishing problems in the Builder. If your problems persist, I recommend contacting live tech support so they can check the logs for publishing errors. They are available 24/7 via: Email: [email protected] Phone: 888-321-HOST (4678) 757-416-6575 (Intl.) & Chat (there is a link on the top right). Thank you, -John-Paul