Thank you for your question repoulin!

It appears your Pdesk account was not set up. Our tech support can set up the account for you. Unfortunately, this type of request cannot be done through the public support center forum. Our tech support staff will need to do this. Please contact support with this request. They will need account information like the domain on the account or the cPanel username. Sorry for the inconvenience.

Best Regards,

James R