Jacquelyn, I tested the installation using your account and it worked. The only problem was the .htaccess file. I set it to overwrite the .htaccess (as per Softaculous on screen directions) and the installation worked with no problems. I did remove the installation after testing. When you set up the installation, if you're trying to install to the default directory (using your primary domain name), then you need to leave the directory option blank. For more information on Softaculous installs: How to Install using Softaculous If you have any further questions, please contact technical support or leave a comment at the bottom of the page. Regards, Arnel C.