Emails being rejected

  • Answered
I have someone complaining his emails are getting rejected, sending them to my account hosted by you.

This is the error code:

Received-From-MTA: dns+ADs-BAY152-DS6
Arrival-Date: Sun, 20 Jan 2013 11:04:00 -0800

Action: failed
Status: 5.5.0
Diagnostic-Code: smtp+ADs-550-+ACI-JunkMail rejected -
+AFs- is
550 in an RBL, see +ACI-

-----Original Message-----
Sent: Sunday, January 20, 2013 2:04 PM
Subject: Delivery Status Notification (Failure)

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.
Thank you for your question RonV! The IP for the sending server that is bouncing is found in the following. +AFs- is 550 in an RBL, see +ACI We checked the whois and IP reputation for We got the following results. That IP is Hotmail (microsoft) and is found on found on SPAMCOP, SORBS-SPAM. Unfortunately, there is nothing we can do from our end about this. You will want to inform the person with the Hotmail account that their email server IP is on blacklists and Hotmail will need to clear their IP reputation. Sorry for the inconvenience. Best Regards, James R