I got a notification that I'm in a backup manager free trial, and after that I'll be charged in automatic, but as it is not a service I use I'm not interested in paying the fee.
How can I remove the service from my account?
Regards.
I emailed you last week regarding cancelling Backup Manager, a service we did not ask for. I have not heard back from anyone at Inmotion Hosting and would like to confirm that we are not being charged for this service, past or future. My managing partner forwarded an invoice from you regarding this situation. I would appreciate an email confirming that this has been cancelled and we will not incur any fees for this service of Backup Manager.
Since I never received notice of a trial for the ‘backup manager’ and wasn’t given a choice in accepting it, -or not -please remove me from the service and credit my account promptly.
I received a notice that after my free trial period was up, I would be billed automatically for Backup Manager. I do not need or want this service. How can I cancel it?
If you feel that you do not want the added protection the Backup Manager affords you, you can simply cancel the service anytime within the first 90 days of your trial by logging into your Account Management Panel and selecting the My Subscriptions option. It's that easy.
Hello ll_perry,
Thank you for your question regarding the backup manager. Unfortunately, as this is a public forum, I am not able to make any changes to your account. For assistance with this task I recommend contacting our Customer Service team:
https://www.inmotionhosting.com/support/billing/how-to-contact-customer-service/
Please let us know if you have any further questions, we are happy to help!
Best Regards,
Alyssa K.
Hello ll_perry,
Thank you for your question regarding the backup manager. Unfortunately, as this is a public forum, I am not able to make any changes to your account. For assistance with this task I recommend contacting our Customer Service team:
https://www.inmotionhosting.com/support/billing/how-to-contact-customer-service/
Please let us know if you have any further questions, we are happy to help!
Best Regards,
Alyssa K.
Hello Jdscott,
Sorry for the problems with your billing. You can reach out to our Customer Service team and they will get it right for you immediately. Please be prepared to verify the account for security purposes.
If you have any further questions or comments, please let us know.
Kindest Regards,
Arnel C.
If you feel that you do not want the added protection the Backup Manager affords you, you can simply cancel the service anytime within the first 90 days of your trial by logging into your Account Management Panel and selecting the My Subscriptions option. It's that easy.
Hi randall.dally.
Thanks for providing a response to Uriel. I have marked it as an answer to this question for others to find easily. We appreciate your participation in the Community Forum, thanks!
Sincerely,
Carlos D.
Hi Uriel,
Thanks for posting your question regarding opting out of the backup manager service. As advised by randall.dally, you can opt-out by canceling the service within the free trial period in your Account Management Panel (AMP). I have marked their response as the "answer" to help locate it. I hope this helps!
Sincerely,
Carlos D.
If you feel that you do not want the added protection the Backup Manager affords you, you can simply cancel the service anytime within the first 90 days of your trial by logging into your Account Management Panel and selecting the My Subscriptions option. It's that easy.
Since the Backup page from AMP doesn't have a 'My Subscriptions', and the Backup page from AMP doesn't have an 'OFF' switch, please remove this unrequested 'benefit'-with-charges from my account.