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Answered

Why doesn't my contact form work correctly?

Brenda 8 years ago in Email / Email Troubleshooting 0
Hello, again! I have been working on a information request form for my computer. it works great and validates the form to my email. However, the email isn't reaching my box. My question is does mail.thedustytraveler.com server require authentication? And if so is there someway to bypass that on one email account (info@thedustytraveler.com)
My form is at www.thedustytraveler.com/contact.php
thank you for any response.
brenda
Hi Brenda,

Thanks for posting your question. I'm more than happy to assist you. I've looked at your contact form on your website, and I saw you did not put in the complete email address. I have since corrected the issue and sent a test. Please let me know, if you get the test message I sent. Yes, you must use SMTP authentication. Without authentication anyone could send emails. There should be no reason to bypass authentication, as I have since corrected the issue in your script.

I hope this helps! If you need further assistance please feel free to contact us.

Thanks!

Tim S