our dedicated server is down since 15 hours without any information

  • updated
  • Answered

Hi there

our server is down since 15 hours right now without any information, only replies i got we are investigating 

my question is investigating what exactly and we just got the server newly before 10 days 

any information how come it happens with a big company like inmotion?   

15 hours contacting live support and they can't do anything with strange and unknown reason!

can you explain what is wrong guys?

Arnel C
  • Answered


We do apologize for any lapse in uptime and proper technical support assistance.  In order for us to provide you assistance, you would need to give us some information about your account.  This could be the domain name for the account, account user name, or email address used for the account.

Without that information, we can not notify the appropriate managers so that they can correct any issues that have affected your service. 

If you have any further questions or comments, please let us know.

Kindest Regards,

Arnel C.