0
Answered

Export/Import 2.1.12 products open cart error

stevens 2 weeks ago in Technical Support / Website updated by Stormy Scott (Content Marketing Coordinator) 2 weeks ago 1

hi guys,

when trying to import my csv file (which has been working fine till now) I get this:

Error

The file structure does not match the selected type

When leaving it for a few days untouched and then trying again to upload my csv file, it works. 10 minutes later, you try to upload it again after uploading more products, the same message comes up.

any ideas as to why this is happening?

thanks

Answered

Hi stevens, 

I'm sorry you're experiencing that OpenCart error. I did a bit of research and could not find a solution for the issue you're encountering. I encourage you to reach out to OpenCart support for further assistance. 

Kindest regards,

Stormy