Need help from gmail users. Emails kicking back with 535 and 550 error messages. Support can't solve.

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mstiles
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  • Answered

Not all, but a few emails I send from my inmotion hosted domain randomly come back with 535 incorrect authentication and 550 high probability of spam errors. These are one-to-one emails with no suspicious text or links. Some are even part of threads in progress. Makes no sense as all authentication settings in gmail are correct (double confirmed with inmotion). I have been submitting tickets for 3 or 4 months and get a variety of answers, NONE of which have solved the issue.

Duplicates 3
550-Verification Error
Hi,

One of my clients just informed me that they are unable to send me emails from their account. It worked up until last night. I also have an email account on their domain and am having the same problem. Here is the response that I'm getting.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
SMTP error from remote mail server after RCPT TO::
host blainemountaintech.com [74.124.194.209]:
550-Verification failed for [email protected]
550-No Such User Here
550 Sender verify failed

Please advise and let me know what I can do. Or if it is on their end I can deal with their host.

FYI, they are not having any issues sending emails among themselves, or to other domains... Just mine.

Thanks!!
Nick

EDIT: I just realized that the other email address didn't post when I pasted the rest of the information.. added "550-Verification failed for [email protected]"
550-Spam-message

I have been trying to reply to an email a client of mine sent me and I keep getting a 550-Spam-message. The message is simple and I tried making it more personal the second time and still got the message. I would like to know why this specific message is being blocked when it is clearly not Spam?

why can I suddenly not receive and send emails through my gmail

My email is connected to my gmail account and is set as the default email. It has all of a sudden stopped receiving and sending emails and is giving me an error code 535. I need to get this issue resolved as quickly as possible. Thank you.

Replies 3
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IMH Support Agent 2
  • Answered

Hello Mstiles,

Apologies for the problem with your email issues. We can't investigate the issue without any information about your domain or account. 550 errors can vary. Some can be from setting issues and others can be from possible spam. The 550 errors not caused by the spam filtering along with the 535 authentication errors is probably the result of a certificate that needs to be refreshed. The easiest way to get the certificate refreshed is to reset your email settings.  You can do this by changing them to another set of email settings momentarily and then resetting them to your original settings.  InMotion's email settings can be set to secure and non-secure.  Change them to either the secure or non-secure setting, and then see if the errors go away.  However, this certificate issue was only within the last month, so I'm not sure what your other issues were if you have been submitting tickets for 3-4 months.  Additionally, issues that have been prolonged of that nature would typically get the attention of senior techs or management. Email issues are rarely unsolvable. If you wish for the support center personnel to investigate the problem, then please provide your account information.  We could also use a copy of the bounce-back email for the 550 errors if you have not already provided them.

I would recommend that you contact our live technical support team directly via phone/chat and discuss your email issues with them.  They have the access to make changes at the server if it is needed.  They can also handle your account issues privately.  Answers in the support center are public domain and can be searched. If you were to provide your account information in a response, we would remove it before making any response public.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.


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Tim S.
Hi blainemtntech,

Thanks for posting your question. After looking into this for you we have determined the issue to be with local/remote domains. It appears you do not host the domain "flatheadtravel.com" on your account, when I look it up however you have it listed in cPanel.

So when you try to send an email, it tries to deliver it locally, since it thinks the domain resides on the same server. This can be fixed by changing the settings in the MX records option in cPanel from "automatic" to "remote".

I hope this helps! If you need further assistance please feel free to contact us.

Thanks!

Tim S
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Tim S.
Hi blainemtntech,

Thanks for posting your question. I'm happy to assist you today. We're reviewing the settings and possible causes now. As soon as I have more information to provide you, I'll let you know by posting here.

If you need further assistance please feel free to contact us.

Thanks!

Tim S