Can not set up email

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Hi there, I have followed the instructions for setting up an email account in the cPanel, however, it keeps coming up with an error and will not work. Any ideas?
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Arn
Hello askthe16, Sorry for the problem with setting up an email account in cPanel. If you can provide us the error and the exact steps that you have taken then we can look into it further. Did you recently change the name servers? If so, you should allow for up to 24 hours for domain propagation to occur. This allows for the change in hosting location for your domain. If you need for us to investigate further, then please provide more information. If you want the issue to be handled privately, then please contact our live technical support team via phone/chat/email. If you have any further questions or comments, please let us know. Regards, Arnel C.