My customer's emails are bouncing back to them as undelivable.

  • Answered
I can send emails to them but they can not suddenly. Used to be no problem.
Recently they reported all mails to us bouncing back to them. How can we solve this problem?
If you have a copy of the returned email, our Bounceback Parser tool can help narrow down the cause. I also recommend reviewing your mail logs for additional errors or record of the transmissions. Thank you, John-Paul
Hello, Sorry for the issue with your customer's emails bouncing back. If they're getting a bounce message, then please obtain a copy and the submit it as a verified support ticket including the complete copy of the bounce-back message. This will allow us to determine why the email failed to be delivered. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.