SSH Credentials for my site

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I am trying to setup Vaultpress for a backup of my site. It is asking for the SSH credentials. Where do I find these?
Duplicates 2
SSH Access

Our developer is having trouble getting access to our website. He needs SSH access. Can you help.

SSH Access does not work
I have a reseller and all SSH access using public/private keys have stopped working. Also I cannot delete the current keys in accounts. This is a true blocker. Please help fix it asap.


Hello, thank you for your question about configuring JetPack. I'm more than happy to assist! When you're configuring JetPack, you would need to login using your account. If you have not created a account, you will be given the option to do so when setting up JetPack. Please check out our step by step guide on how to configure JetPack. If you are still having trouble connecting, I would recommend contacting our Support team for account-specific assistance. 

Have a great day, 

Courtney V. 


I'm attempting to configure Jetpack for my wordpress site. It's asking for server credentials - server username and server password. What information to I provide?

Hello, Thank you for your question about SSH credentials. Regarding VPS/Dedicated servers and shared servers, the SSH account enabled by default is the same as the cPanel username and password. For VPS/Dedicated, however, you will need to make sure that the Vaultpress IP address is added to the firewall. Best, Christopher M.
Hello, Sorry to hear you are having issues with your SSH access. Be sure you have followed the instructions presented in our article on SSH access. If you are still having issues, it may be an individual account issue, so you will want to contact our Live Support. Kindest Regards, Scott M