Site ip address not found

Avatar
  • updated
  • Answered

I recently bought a domain and this hosting service. I just pointed my dns last night and installed boldgrid. It was working on and off. It would occasionally just stop working and I would get the error of "ip address could not be found" and that problem is still occuring today. What could be the fix?  

Avatar
IMH Support Agent 2
  • Answered

Hello CNS13111,

Sorry for the issues with the intermittent error that you're seeing.  It's possible that one of your nameservers are incorrect.  In order for us to investigate it here, we would need your domain name where the problem is occurring.  You can also directly contact our live technical support team for immediate assistance.  If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.