Why can't I check a support ticket?

  • Answered
I have been told that I can SUBMIT a support ticket, but there is no way to check the status of that ticket?

This makes no sense! Is this true?

Thank you for your question regarding checking on the status of a support ticket. Yes, it is true that there is no interface to check on the status of a ticket at this time.

But, keep in mind there will be no additional information to view there, since any interactions or changes in ticket status immediately, and automatically sends an email notification to the ticket creator.

So if you do not receive an email notification, there has been no status changes to the ticket.

Thank you,