I am having trouble using my FTP to transfer my website files to inmot

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I am having trouble using my FTP to transfer my website files to inmotion.

I have not transferred my host yet.

Below is the error that I am getting:

Status: Resolving address of ecbiz200.inmotionhosting.com
Status: Connecting to 216.194.170.222:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Error: Failed to parse returned path.
Error: Failed to retrieve directory listing
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IMH Support Agent 5
Hello malikcyparks, Thank you for contacting us about using FTP to transfer your files. I advise trying to connect with only your server IP address as host, and your cPanel username and password. You can also specify port 21 in your FTP client if necessary. If you still cannot get a good connection you check your server logs. If you are unsure about how to do that you can contact our Live Support, and they can check the logs with you. Best, Christopher M.