why is my email automatically erased after 1 week?

  • Answered
For some reason, every message I receive gets permanently deleted after one week. Didn't happened to me before, and Need to correct this as soon as possible. Thanks.
Hello, Sorry for the problem with the email account being erased after a week. It is possible that you have some type of rule or filter that is affecting your email and causing it to be removed after a week. This link provides a tutorial on user level filtering in cPanel. We would need more information about the account and domain in order to troubleshoot the issue on our end. This type of automated action is also possible through the email client being used on your computer. For example, you can make rules like this using Microsoft Outlook. Please review your system and cPanel to make sure that there aren't automated rules causing the email to be deleted. Our servers are set to remove only email in the TRASH after a period of time, they will not automatically delete emails from the account in other areas. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.