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Answered

554 email bounceback from ONE address

kleehsupport 4 years ago in Email Troubleshooting 0
My website generates emails using the PHPMailer, sending out hundreds of emails when an event happens. There is ONE particular person's email that keeps bouncing back -- but ONLY if the email comes from my domain. If I send that person an email from my gmail or my bellsouth account, it goes through fine. Here is the error I get when I send from my domain:jmir@********.net
host mx01.gmx.com [74.208.5.27]
SMTP error from remote mail server after initial connection:
554-mail.com (mxgmxus002) Nemesis ESMTP Service not available
554-No SMTP service
554-Bad DNS PTR resource record.

Having done some research, I understand that 554 is sometimes used as a general error. My question is, do I have the ability to fix this, or is my client just doomed to not receive emails from my domain.
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Hello kleehsupport, Thank you for your contacting us about a "554 email bounceback" error when sending email to a specific address. This seems like the email is gettting to the recipient server, but it is responding that it does not have service available. We are happy to help you troubleshoot further, but will some additional information. What is the address you are sending to? If you do not want to post this information here in the public forums, you can submit it as a ticket to live support instead. Also here is a helpful, link to our guides on Why does Email bounce, bounceback, or error, and What to do if an email is returned. If you have any further questions, feel free to post them below. Thank you, John-Paul