Surface Pro 4 Sync

  • Answered
Surface Pro 4; Outlook 2013; Two icons - Outlook and Mail. Outlook icon (shortcut to Outlook) works and syncs okay. When clicking on the Mail icon, an error message (can not sync with active sync) appears and no e-mail appears. The Mail icon appears to be an app that calls different e-mail accounts. How can I get this app to work with Outlook since Outlook appears to be working with Inmotion settings.

Thank you for contacting us about setting up email in Surface Pro 4. Unfortunately it would be difficult for us to troubleshoot your device directly since it is a Microsoft product. Our email settings (which you mentioned worked in Outlook) are universal across all platforms.

Please let us know if you have any further questions.

Christopher M.