Surface Pro 4 Sync

  • Answered
Surface Pro 4; Outlook 2013; Two icons - Outlook and Mail. Outlook icon (shortcut to Outlook) works and syncs okay. When clicking on the Mail icon, an error message (can not sync with active sync) appears and no e-mail appears. The Mail icon appears to be an app that calls different e-mail accounts. How can I get this app to work with Outlook since Outlook appears to be working with Inmotion settings.
IMH Support Agent 5

Thank you for contacting us about setting up email in Surface Pro 4. Unfortunately it would be difficult for us to troubleshoot your device directly since it is a Microsoft product. Our email settings (which you mentioned worked in Outlook) are universal across all platforms.

Please let us know if you have any further questions.

Christopher M.