Provided root password is not working

  • Answered
I keep resetting the root password via AMP -> Change Root Password but when I try the password that is provided it is not authenticating. Also, when I click the "Reset passord" button nothing happens; I have to refresh the page or go back and then reload the page. Thanks in advance!
Hello akeyes, Thank you for contacting us about issues logging into WHM as root, after resetting your root password from AMP. Ensure you are using "root" as your username when logging in. If your problems persist, I recommend contacting Live Support so they can provide account specific assistance. Let us know if you have any further questions. Thank you, John-Paul