Unable to login, do I need to download the app?

  • Answered
My manager has created mailbox for me on his Apple device. I am trying to access on a windows machine and whilst he can login to my account, I cannot. Keeps telling me invalid username/password. Do I need to download something? I thought I could just go to roundcube and login.
Hello, Thanks for the question about your email login and sorry for the problems in trying to access the account. We would need a little more information concerning the account as we cannot tell if the email account created with the Apple device was created with the mail server on InMotion. If you are using the Roundcube webmail client, then the mail account would need to be created within the cPanel for the account in order for the email client to work. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.