Trouble getting cron task to work

  • Answered
I am trying to send out a newsletter using Magento. It has worked in the past but doesn't work now. The newsletter ques up but never sends. Inmotionhosting's cron task IS working to send out every hour and I see that it IS working and sending me notices to my email. But the Newsletter is not being sent.
Any help would be appreciated. Thanks!
Hello mrrickschroeder, Thank you for contacting us about issues sending a newsletter via cron. Since you have confirmed the cron is running, this is most likely an issue with the setup in Magento, or the coding of the cron job. We are happy to help you troubleshoot your magento site further, but will need some additional information. How are you coding the cron job to run? Can you provide the code? Are there any errors in your Magento Logs? Have you reviewed the mail logs for any errors, or record of the emails? If you are on a shared server, Live Support can help you with this. Let us know if you have any further questions. Thank you, John-Paul