wordpress site appearce is different whether logged in or not

http://electricraftpumps.com/ addon domain. the site has lost the proper appearance (header image, footer credibility widget, menu color back to default 2014 theme green...). i noticed this 3 weeks ago. i logged in as wp admin and fixed it all back to the way it should be, SAVED, and i can see the correct appearance. the problem is the changes you cannot see on safari, chrome, firefox if you are not logged in (thus only the admin can see the correct appearance).

i called tier 1 support and Kolby could NOT see the header, footer, or correct colors. he took the site's admin/pass and logged in and only then he saw the correct formatting. thus the site is displayed in 2 forms but the problem is no visitors see the site properly, only the logged in admin does.

3 weeks ago i noticed this going on and did a softaculous restore of a july copy and got unzip error. put in a ticket with softaculous and they weren't sure what caused that error. today i restored from a march 26 2015 image of the site but still getting this diff looks to the site.

have any ideas?

thank you!

theboatpeople


2014 theme has been static for 2 years except plugin updates.