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Cant delete categories in back office

Category: Prestashop 15

heartlandpet
333 Points
Asked:
2015-04-10 10:21 pm EST

Hits: 1,085
I discovered that no matter what I do i can't delete two of my categories that I no longer need.

Sweaters
Leashes

These are the last two and they will not go away. Tried everything I know to do:
individual deletion.
bulk deletion.

They will not go away.

r,

Bruce

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Scott,

Yes, I can't get rid of DOG SWEATERS or DOG LEASHES. They won't go away.
r,

Bruce
heartlandpet
333 Points
2015-04-13 03:57 pm EST
Scott,

I would rather you not mess with the database. Instead, can you just see if you can find out what is going on?

r,

Bruce
heartlandpet
333 Points
2015-04-13 08:18 pm EST
Scott,

Error reporting is turned on. Getting nothing in the back office when I try to delete the two categories. It's turned on if you want to play with it. I suppose we had better find out what is happening.

r,

Bruce
heartlandpet
333 Points
2015-04-14 09:41 am EST
Oh snap!. Don't know how I did not catch this one. All done. Thanks

r,

Bruce
heartlandpet
333 Points
2015-04-14 06:06 pm EST

OTHER ANSWERS

0

scott
Staff
43,761 Points
2015-04-13 2:34 pm EST
Hello Bruce,

Thanks for your question on category deletion. I checked your site and see "Dog Sweaters" and "Dog Leashes". Are these the same categories you mentioned or were you able to get the other two deleted from your store?

Kindest Regards,
Scott M

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Hello Bruce

Yes I can see them and they are indeed not deleting via normal means. I will need to see what it takes to remove them via the database itself.

Kindest Regards,
Scott M
scott
43,761 Points
Staff
2015-04-13 5:40 pm EST
Hello Bruce,

I won't mess with it, but rather find out what you may need to delete should you decide to do so. Have you enabled the error reporting to see if it is throwing an error code? If so, I may be able to assist once we know what the error is.

Kindest Regards,
Scott M
scott
43,761 Points
Staff
2015-04-13 10:17 pm EST
Hello Bruce,

The reason that those items aren't deleting is because there are products associated with the categories you're deleting. When you try to delete from the list at the bottom, you may not see that PrestaShop is asking you a question at the top. Check out the options and either use them to make the deletion, or first find all the products that are in the categories you're trying to delete, and remove them from the categories FIRST.

I hope that makes sense! If you have any further questions or comments, please let us know.

Regards,
Arnel C.
Arn
42,973 Points
Staff
2015-04-14 12:54 pm EST
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