How can I connect via FTP using FileZilla? I get a 530 error.

Category: File Management

2012-02-09 12:46 am EST

Hits: 71,129

I've a problem connecting with my site by FTP, first I create an account in cPanel, but when I try to connect with filezilla I can't, a see a message:

Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server

I changed my password many times, but the problem persist.

I also created 3 users, with all of them the same problem.

I used my domain name, my domain name using ftp., the server name(ecbiz115...), the temp URL, the server IPs, nothing works.

What happens?

Thanks for your help.
Carlos Flores

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Yes. I am facing this problem.
0 Points
2015-03-21 11:36 am EST



Tim S.
9,967 Points
2012-02-09 9:14 am EST
Hi Carlos,

Thanks for posting your question. I'm more than happy to assist you today. I created a test FTP account and verified everything is working correctly. Filezilla connected to the server without any errors. Typically, a 530 error means your settings are not correct. Here is the correct settings:

Username: the full username (such as
password: the password you created when you set up the FTP account

Alternatively you can use your cPanel username in the place of the username above and the cPanel password replacing the FTP password. However, if these accounts are for other users, we do not advise giving out your cPanel credentials.

If you need further assistance please feel free to contact us.


Tim S

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hi carlos,
i am using Filezilla from last 1 year but i got same 503 error from last day.....i didn't get anything wrong in my ftp and i didn't change any settings os filezilla.....Please let me know what is the problem with filezilla.......
Resolving address of ftp.xxxxxxxxx
Status: Connecting to xxxxxxxxxx...
Status: Connection established, waiting for welcome message...
Response: 220 Microsoft FTP Service
Command: USER xxxxxxxxxxxx
Response: 331 Password required for xxxxxxxx.
Command: PASS *********
Response: 530 User xxxxxxx cannot log in.
Error: Critical error
Error: Could not connect to server
3 Points
2013-05-21 11:53 pm EST
Hello madhan,

I found a discussion of a similar issue on FileZilla's official support forum. As per this forum, " You often get 530 if your login data isn't accepted anymore by the server. "

I saw you are connecting to a Windows server (Response:220 Microsoft FTP Service), I would check with your host to make sure you still have access to the server.

Also, check your firewall settings to make sure it is not being blocked there.

If you are using a domain name as a hostname, check the whois to make sure it hasn't expired, and it is still pointed to the correct nameservers.

If you have any further questions, feel free to post them below.
Thank you,

13,760 Points
2013-05-22 11:06 am EST
This is absolutely correct!!!
I also had the same problem but knew my credentials were all ok. Still I faced the critical error.Now Tim's answer saved me....thanks Tim a lot.... you are a life savior!! :)))
3 Points
2014-01-30 10:30 am EST
Hello Tim,

I have exactly the same problem but I did'nt understood very help your instructions.

I'm not sure if I can explain myself as my english is not so good:(

A friend gave me this site that I use now for my business, but as far as I know my site was hosted in a server that they use together with other site they have.

Now they sold that other site to someone and I no longer as access to the server. So I think that myght be the problem that Filezilla give me that error.

I do not have acess to the site as well, it gives me the "error 404 page not found"

3 Points
2014-03-06 5:47 pm EST
Hello minta64.

It sounds as if your site was removed and the FTP credentials were changed. To resolve the issue, you will need to contact the individual in charge of the account.
11,156 Points
2014-03-07 11:14 am EST

2014-05-11 2:48 pm EST
hi, the same is happening to me at Godaddy in 90% of my tries. Then suddenly - without changing anything - it works. It seems to depend on the time of day. Godaddy couldn't resolve the problem. They said everything worked fine - even though I sent them the logs with the error messages and reset my PW several times.
In the meantime - as long as I'll have to stay with that host - I do my FTPs when everybody else is supposed to sleep and then it works. Very annoying but what can I do with no real support? Cheers alto

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2014-09-10 12:57 pm EST
I just experienced the same problem.
Filezilla needed to be updated. I updated it and then I got the same error except this time the error message was more descriptive.
Response: 530 Login authentication failed
Status: Check your login credentials. The entered password starts or ends with a space character.
Error: Critical error: Could not connect to server

Aha... the entered password had a space at the end... gosh darn it!
That fixed the problem. Hope this helps others.

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