InMotion Hosting Support Center

How Do I Fix a Zend Loader Error?

Category: Billing
2013-07-05 3:13 pm EST

Hits: 1,098
Exception thrown trying to access Zend/Loader.php using 'use_include_path' = true. Make sure you include Zend Framework in your include_path which currently contains: .:/usr/local/altphp/lib/php

You must login before you can ask a follow up question.

You must login before you can submit an answer.



9,968 Points
2013-07-05 4:51 pm EST
Hello and thank you for your question.

It sounds like possibly the version of PHP your account is using could be setup for the Zend Optimizer instead of Zend Guard which uses the Loader.php file.

Please review my article on how to enable Zend Optimizer or Zend Guard which covers the process of getting either setup correctly.

If you're still having any issues at all, unfortunately with the email address you submitted this question under we don't have any account information. So please let us know what domain name this problem is happening on for you. If you don't want to expose this information publicly here, please contact technical support for further assistance.

- Jacob

You must login before you can post a comment about this answer.

Hi Jacob Thanks for reply This problem is happening for ""
8 Points
2013-07-05 5:05 pm EST
It appears that you don't have a full website up at that location at the moment, I'm currently just seeing a directory listing of all of your files. Additionally this doesn't appear to be a website hosted with us, so more than likely you'd want to contact your current host to see if possibly they have a different setup requirement for the Zend Framework.

You can try to follow our guide on installing Zend Framework where step #5 goes over making the adjustments to your php.ini file's include_path, and hopefully their servers are setup the same.

- Jacob
9,968 Points
2013-07-05 5:16 pm EST
Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!