Cannot login to WHM

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Hi why I cannot login to WHM but can login to Cpanel?
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Cannot Log to WHM

I just upgraded from a shared hosting to VPS and I can not log to WHM, cPanel works fine. Do I have to set a WHM password? I read somewhere both passwords are the same. Please confirm.


Hello, Thank you for your question about logging into WHM. If your cPanel user also has reseller privileges, you should also be able to access WHM as well. Since the site you provided (privately) is not hosted with us, you may have to contact your host to verify your privilege level, or reset your password. If you have any further questions, feel free to post them below. Thank you, John-Paul

Thank you for your question puchok!

Yes your cPanel username and password will be the same for your WHM. We see there are 2 bill items so we are having billing fix the account to only show the VPS server. When we are done fixing the upgrade, we will email you. At that time, check your AMP technical details to see your new VPS server settings. Sorry for the inconvenience.

Best Regards,
James R