Website Down After Installing SSL

  • Answered
After I purchased a SSL certificate, I no longer have access to my web site. All i see is this :
Your IP is

What do i have to do so i can get access to my website?
Hello Mathieu, sorry to hear about the issue you're having trouble with website down after installing SSL. I was able to pull your site up no problem, except it does look like you have some password protection setup on the site. If you just recently updated your DNS to point to the new IP address that your SSL certificate is using on our server, then you might still be waiting on DNS propagation to complete. Typically this will have fully completed within 24 hours, and should only affect people that have already been to your site previously without the SSL certificate, and then they cached that IP address for your website. You would see the server default page, because that old IP address now doesn't resolve to your domain name on the server. Instead your new IP address which is using the SSL certificate should be where requests go now. You can try to force your computer to go ahead and clear it's local DNS cache quicker by following these steps:
  1. Open up a command prompt window by navigating to Start, typing in cmd in the search field, then hit Enter
  2. Now type in ipconfig /flushdns and hit Enter

    You should see the following:

    Windows IP Configuration Successfully flushed the DNS Resolver Cache.

  3. Now type in ping, replacing with your own domain
  4. You should get a response from an IP starting with 23.235, if you're still getting a response from one beginning with 198.46 then your local ISP still hasn't updated your domain's local DNS cache yet, and it could take a few more hours.
  5. Please let us know if you are still having any issues at all. - Jacob