Cannot log in with FTP client

  • Answered
I am trying to login via Transmit on Mac to my website. Every attempt is met with "server said: login attempt failed."

I can, however, login to my CPanel. I have tried connecting with the client using that login to no avail. I tried creating an ftp account and using that information in the client, and nothing worked.

To verify it simply wasn't my client, I used two other clients which also failed.

Thanks you for your help.
I know someone will be along later and may be able to give you a better answer to your question, but I also know how frustrating it can be to wait for an answer.

1. To make sure you're using the correct information, go to Account Management Panel (AMP) Home, and/or click the home button in AMP.

2. At the very bottom, you'll see your main domain name and a clickable link to "Details" which you should click.

3. You need 3 pieces of information; you'll get two from here. Note your USERNAME and your HOSTNAME. You'll also need your cPanel password.

4. The information from HOSTNAME should go into Transmit under "Server," the information from USERNAME goes into Transmit under, well... "User Name," and then your password.

Hope this helps?