facing problem in cpanel and domain

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  • Answered

I am facing issue while creating a cPanel account from WHMCS admin area. When i creating a new cPanel account it's showing successfully (but actually it is not creating)

After the message show successful account created, i click on login to cPanel it's showing this error: Module Command Error
cPanel API Response: You cannot create a session for the user “cpuser” because they do not exist. 

when i visit whm server it works fine   how i can solve that issue .

IMH Support Agent 2
  • Answered

Hello Bashir,

Sorry for the problem with the Module Command Error  when creating a cPanel Account in WHMCS.  This issue will require contacting our live technical support team, as it appears to be related to the provisioning function of WHMCS with cPanel.  We cannot fix that at the Support Center website.  However, do recommend that you Enable Debug logging if possible.  You can find more information on how to enable it for WHMCS here. Make sure you do this before you contact support so that they have more information about the problem.  This will help get you a quicker answer and resolution.  Apologies again that I can't resolve the problem here.  If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.