Can't Find My WordPress Website

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neilmojo
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  • Answered

HI,

I recently transferred www.thedoubletimeduo.com to my InMotion Hosting account. I selected WordPress from the c panel and installed it for this domain but cannot find it or access it. If I try to install it again I get a message to say it is already installed?? All my other websites show up on the list as I only use WordPress but not this new domain. Please advise.

Kind Regards

Neil

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Arnel C
Quote from neilmojo

Hi, 

Thank you for your reply.

I did try to add it as an add on domain earlier but got the following message: (XID ahppsc) The domain “thedoubletimeduo.com” already exists in the userdata.

I was not able to proceed any further.

Kind Regards

Neil

I double-checked your account and you have the domain under Aliases.  You will need to remove it from there and then add it to the Addon domains section in the cPanel.  Also, you should make sure that the domain (thedoubletimeduo.com) is pointed to InMotion's name servers.  You can find out more about updating name servers in this article. You may need to consult with the tech support team of the domain registrar you used to register the domain for further assistance. 


If you have any further questions or comments, please let us know.


Kindest regards,

Arnel C.

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neilmojo
Quote from Arnel C

Hello Neilmojo,

Sorry for the problem with being unable to find the domain (thedoubletimeduo.com) when working with WordPress on your InMotion Hosting account.  What you're describing is usually the result of not having added the domain as an add-on domain. The domain will not automatically be listed if it is not set as an add-on domain the cPanel.  You can learn about adding an add-on domain in this tutorial.

Once you add it, then when you run the WordPress install you'll be able to select the domain.  If the domain name is brand new (as in, you just registered it with the domain registrar) or you just pointed the domain to InMotion, you need to allow up to 24 hours for the domain to be recognized on the internet.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hi, 

Thank you for your reply.

I did try to add it as an add on domain earlier but got the following message: (XID ahppsc) The domain “thedoubletimeduo.com” already exists in the userdata.

I was not able to proceed any further.

Kind Regards

Neil

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0
Arnel C
  • Answered

Hello Neilmojo,

Sorry for the problem with being unable to find the domain (thedoubletimeduo.com) when working with WordPress on your InMotion Hosting account.  What you're describing is usually the result of not having added the domain as an add-on domain. The domain will not automatically be listed if it is not set as an add-on domain the cPanel.  You can learn about adding an add-on domain in this tutorial.

Once you add it, then when you run the WordPress install you'll be able to select the domain.  If the domain name is brand new (as in, you just registered it with the domain registrar) or you just pointed the domain to InMotion, you need to allow up to 24 hours for the domain to be recognized on the internet.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.