Cannot create new subdomains

  • Answered
I am having trouble creating new subdomains. I have done so in the past without any trouble, but now I am getting this error message:
There was a problem creating the sub-domain:
The zone for the root domain ******.com is missing, or could not be read. The IP address will be read from the webserver configuration and a new zone will be created for this subdomain.Sorry, An error occurred while adding dns zone: Unable to add record for

Sorry you are having issues with creating subdomains. This is not normal behavior and is either an account or server specific issue. You will need to contact Live Support in order for them to check your individual situation.

Kindest Regards,
Scott M